Return Policy

Return Policy

We want you to be completely satisfied with your purchase from Maha Al Sibai Jewellery.

Overview:

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

Eligibility for Returns:

• Items must be unused and in the same condition received.
• Must be in original packaging.
• No Refunds: We do not offer refunds. Instead, a credit note will be issued after receiving the returned item within one week for items returned from within the Emirates, and within 10 days for items returned from outside the Emirates.
• Exchanges Only: Exchanges are available through direct exchange or a credit note that is valid for 3 months from the date of issue.

Return Process:

• Contact customer service to initiate a return.
• Provide a receipt or proof of purchase.

Refunds:

• Processed to the original payment method within a certain number of days after approval.
• Shipping costs are non-refundable.
• Exchanges:

Exchange:

We only replace items if they are defective or damaged.

Contact Information:

For return inquiries, contact us at info@mahaalsibai.com or call +971 4 388 4203.